Frequently Asked Questions

General Questions

Positive Behavior Academy is an online platform providing evidence-based resources, training courses, and community support for families, educators, and professionals working with individuals with diverse abilities. We offer tools for building life skills, social skills, emotional regulation, and positive behaviors.

Our resources are designed for anyone supporting individuals with diverse abilities, including autism, ADHD, developmental disabilities, and learning differences. This includes parents, family members, special education teachers, behavior analysts (BCBAs), speech therapists, occupational therapists, and other professionals.

Yes! All our resources are grounded in evidence-based practices, including Applied Behavior Analysis (ABA), positive behavior support, social-emotional learning, and other research-backed methodologies. Our team includes Board Certified Behavior Analysts (BCBAs) and experienced educators.

No! While some resources are designed for professionals, most of our materials are created to be user-friendly for families and educators without specialized training. Each resource includes clear instructions and implementation tips.

Membership & Billing

We offer three tiers: Free (forever), Village Membership ($19/month or $15/month annual), and Professional ($39/month or $31/month annual). All paid plans include a 7-day free trial. Check our Membership page for current pricing and features.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are securely processed through Stripe.

Yes! You can switch from monthly to annual billing anytime to save 20%. When switching from annual to monthly, the change takes effect at your next renewal date.

Yes! We offer a 30-day money-back guarantee. If you're not satisfied with your membership for any reason, contact us within 30 days of purchase for a full refund.

Resources & Downloads

Once you're logged into your account, browse our resource library and click the download button on any resource. Files are typically provided as PDF downloads that you can save to your device and print as needed.

Yes! Members can print unlimited copies for personal or classroom use. Professional members also receive a commercial use license allowing use with multiple clients. Sharing digital files or reselling our resources is not permitted.

Most resources are provided as PDF files for easy printing. Some resources may include editable formats (Word, PowerPoint) or digital formats (Google Slides). The format is clearly listed on each resource page.

We add new resources every month! Members receive email notifications when new content is available. Our content calendar is based on member feedback and seasonal needs (back to school, holidays, summer activities, etc.).

Courses & CEU Credits

We offer video training courses on topics including behavior basics, positive behavior support, functional communication, social skills instruction, emotional regulation strategies, and more. Professional members also have access to CEU credit courses.

Yes! We're approved by BACB (Behavior Analyst Certification Board), ASHA (American Speech-Language-Hearing Association), and many state education departments. Each course page clearly lists which certifications it qualifies for and how many credits you can earn.

As long as you maintain an active membership, you have unlimited time to complete courses. You can learn at your own pace and revisit course materials anytime. Courses are self-paced with no deadlines.

Yes! After completing a course and passing the quiz (typically 80% or higher), you'll receive a certificate of completion that you can download and print. CEU courses provide official certificates with credit hours listed.

Technical Support

First, try resetting your password using the 'Forgot Password' link on the login page. If you're still having trouble, check that you're using the correct email address. Contact our support team at info@positivebehavioracademy.com if you need additional help.

Try these steps: 1) Check your internet connection, 2) Try a different browser, 3) Disable ad blockers temporarily, 4) Clear your browser cache. If issues persist, contact support with details about which resource you're trying to download and what error message you're seeing.

Yes! Our website is mobile-friendly, and you can access and download resources from any device. For the best experience viewing and printing PDFs, we recommend using a tablet or computer.

Log in to your account and go to Account Settings. From there you can update your email, password, billing information, and communication preferences. Changes are saved immediately.